Terms and Conditions
These Terms and Conditions ("Agreement") govern your use of PalmSlot Casino (the "Platform"), including all services, games, and promotions offered by the Platform. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these terms.
1. Acceptance of the Terms
By registering an account on the Platform, you are agreeing to abide by these Terms and Conditions. If you do not agree with any part of this Agreement, please do not use the Platform.
2. Eligibility Requirements
You must be at least 18 years old (or the age required in your jurisdiction) to register for an account or use the services on the Platform. You must also be of sound mind and capable of forming a legal contract.
3. Geographic Restrictions
The Platform is not available in all jurisdictions, including but not limited to: Burma/Myanmar, North Korea, Iran, Russia, China, United States, Afghanistan, Australia, Austria, France (and its territories), Netherlands (and its territories), UK, Spain, and others listed on the "Restricted Countries" page. The Platform is available for players in Ireland.
4. Account Registration Rules
To register an account on the Platform, you will be required to provide valid personal and contact information. You must ensure that your account information is accurate and up-to-date at all times. Only one account per user is permitted; creating multiple accounts or using other users' accounts is prohibited.
5. Identity Verification and KYC
We may request identification verification from time to time, including but not limited to: proof of identity, address, and payment method. You must comply with these requests in order to use the services on the Platform. Failure to provide requested documentation will result in account restrictions or closure.
6. Account Security Responsibilities
You are responsible for maintaining the security and confidentiality of your login credentials (including username, password, and any other access information). You agree not to share your access details with anyone else.
7. Restricted Behaviour and Prohibited Activities
The following activities are prohibited on the Platform: using bots or automated programs; attempting to hack or manipulate software or game outcomes; cheating or colluding with fellow players in games or promotions; using unauthorized software or hardware to gain an unfair advantage; making false or misleading statements about the Platform or its services.
8. Multi-Accounting and Fraud Prevention
We have systems in place to detect and prevent multi-accounting, including but not limited to: tracking IP addresses, user agents, and other identifying information. Creating multiple accounts for purposes of fraud will result in account suspension or closure, as well as any relevant civil action.
9. Bonus and Promotion Rules
All bonuses, promotions, and offers made by the Platform are subject to these Terms and Conditions. By accepting a bonus or participating in an offer, you agree that it is not transferable to other accounts or users.
Wagering requirements apply to all bonuses: 5x rollover on deposits before withdrawal eligibility; individual game restrictions may apply (please see specific terms for each promotion). Withdrawals are blocked while a bonus is active. Free spins must be used within 7 days, unless otherwise specified in the relevant promotion rules.
10. Wagering and Gameplay Conditions
You agree to wager real money only on games or promotions offered by the Platform. No bonuses will be awarded for bets placed with free money (including but not limited to: sign-up bonus funds).
11. Bonus Abuse Prevention
The Platform reserves the right, at its sole discretion, to cancel any promotional offer and/or suspend/terminate a user's account if it appears that you are attempting to manipulate game outcomes or cheat in order to exploit bonuses.
12. Deposits and Withdrawals (Subject to Applicable Laws)
Minimum deposit is €10; maximum withdrawal amount per 7 consecutive days is €5,000. Processing times for deposits: instant via cards/e-wallets/crypto. For withdrawals: e-wallets/crypto - 0-24 hours; cards - 1-3 business days; bank transfers - 2-5 business days.
13. Verification Before Withdrawals
Before making a withdrawal request, you must verify your account information (including but not limited to proof of identity and address). You will be asked to provide documentation if we need further verification.
14. Processing and Review Procedures
The Platform has internal review processes for all requests made by users, including but not limited to: withdrawals, bonuses, account closures, or self-exclusion. These reviews may take up to 48 hours to complete.
15. Responsible Gambling Expectations
We encourage responsible gaming practices, including limiting your bets per game round and setting deposit limits. The Platform has a minimum deposit of €10; this limit applies to all users regardless of their status on the site (VIP or otherwise). We recommend you track your losses regularly and take breaks when needed.
16. Self-Exclusion and Account Restrictions
You can request self-exclusion at any time by emailing our support team, providing a minimum duration of 24 hours for activation. The Platform reserves the right to suspend or close access within ten business days after receiving such a request. Inactive accounts may be terminated after six months if we receive no login activity during this period.
17. Game Fairness and RNG Systems
The Platform uses Random Number Generators (RNGs) from certified external vendors for fair game outcomes, but does not have any independent third-party audits or certifications available on the platform's website at the current time.
18. Technical Intruptions or Voided Gameplay
We will endeavour to maintain uninterrupted service; however, we may suspend/terminate access during technical maintenance, upgrades, or security breaches that affect gameplay (without prior notice). Any gameplay affected by such interruptions will be voided and users' balances returned accordingly.
19. Suspension or Closure of Accounts
The Platform reserves the right, at its sole discretion, to temporarily or permanently close any account for non-compliance with these Terms and Conditions; this includes but is not limited to: using bots; cheating in games or bonuses; self-exclusion requests denied due to insufficient information provided by you.
20. Intellectual Property and Platform Ownership
All content on the site including text, graphics, logos, trademarks, sounds, images and software belongs exclusively to PalmSlot Casino. We reserve all rights to our intellectual property as per applicable laws worldwide. You agree not to reproduce or distribute such materials without explicit permission from us in advance.
21. Limitation of Liability
Under no circumstances will we be liable for any direct, indirect, incidental, special, punitive damages arising out of your use of the Platform (including but not limited to consequential losses) unless explicitly stipulated by law.
22. Modification of Terms
We may amend these Terms and Conditions from time-to-time; therefore you agree to check this page regularly for updates. Continued access/usage after publication will be deemed acceptance.
23. Contact or Support Guidance
If you have any questions or concerns about the Platform, please contact us through our support email (24/7). Any customer inquiries can also be made via live chat, available on each page of this site.
24. Applicable Licensing or Regulatory Oversight
The PalmSlot Casino brand operates under a license issued by the Curaçao Gaming Authority and complies with all applicable laws in jurisdictions where it offers its services; including but not limited to: responsible gaming regulations (for countries such as UK, Italy, etc.).
By continuing to use our Platform after reading these Terms and Conditions, you agree that they will apply at all times while using or accessing the site.
Thank you for your understanding.
